Terms & conditions

1. Who we are

This service is provided by Asepta Waste Services (Pty) Ltd (registration number 2026/450217/07) (“Asepta”, “we”, “us”), with its registered office at 377 Wisteria Avenue, Faerie Glen, Pretoria East, Gauteng, 0180, operating across Johannesburg, South Africa. The company is not currently registered for VAT.

The following is disclosed under section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA):

• Website: asepta.co.za · Email: admin@asepta.co.za
• Service: collection, transport and certificated destruction of health-care waste from homes and clinics, in terms of the National Environmental Management: Waste Act 59 of 2008 and SANS 10248-1.
• Prices: all prices shown in the app and on this website are in South African Rand and include VAT where applicable.
• Complaints: see section 13 below.

2. The service

Asepta collects medical waste — sharps, health-care risk waste, pharmaceutical and anatomical waste in sealed, approved containers — from homes and clinics, transports it under a tracked chain of custody to a licensed treatment facility for destruction, and issues a certificate of safe disposal in the app. These terms apply to the Asepta apps, this website, and every collection we perform for you.

We accept only the waste types listed in our waste acceptance policy, presented in sealed, approved containers.

3. Accounts

• You must be 18 or older to hold an account.
• Keep your contact details current — we use them to coordinate collections — and keep your sign-in credentials to yourself. You are responsible for activity under your account.
• Clinic accounts: the person opening the account confirms they are authorised to bind the practice, and that the practice holds any registrations its own operations require.
• Information you give us (for example the waste types you declare) must be accurate — our drivers, and the law, rely on it.

4. Bookings, rescheduling and cancellation

• Book a collection slot in the app — as a single pickup or a recurring schedule. Collection windows are estimates; we will tell you in the app if a driver is delayed.
• You can reschedule or cancel free of charge in the app up to the day before your collection.
• Same-day cancellations, or a failed collection because the waste was not ready, not accessible, or not safely presented, may be charged at the single-pickup rate — a driver was dispatched for your stop.
• Our drivers may decline to collect waste that is unsafe, unsealed, or outside our waste acceptance policy. Where a collection is partly declined, we collect and charge only what was accepted.

5. Payments

• Single pickups are paid by card at booking. Card payments are processed by Yoco; we never see or store your card number.
• A booking is confirmed when payment is authorised (members: when the booking is placed — see section 6).
• Refunds, where due, are made to the original payment method — see our cancellations & refunds policy.

6. Memberships

• A membership is a monthly plan billed on the debit day you choose (the 1st to the 28th). While your membership is active, it includes 2 collections per calendar month at no per-pickup fee. Any further collection in the same month is charged at the standard per-pickup rate (currently R99). Your remaining included collections for the month are always shown in the app before you book, and unused collections do not carry over to the next month.
• Cancel any time in the app. Cancellation takes effect at the end of your current paid period; you keep the benefits until then. No cancellation penalty applies.
• If a membership payment fails, we notify you and retry. If it remains unpaid, your plan moves to “past due” and — after repeated failed cycles — is suspended until payment is settled. While suspended, pickups can still be booked and paid per pickup.
• We may change membership pricing on at least one calendar month’s notice in the app; if you don’t accept the new price, cancel before it takes effect and it will never be charged.

7. Cooling-off (ECTA section 44)

Because you buy from us electronically, you may cancel a membership within 7 days of signing up, without reason or penalty. If no included pickup has been performed in that time, we refund the membership fee in full; if a pickup has been performed at your request, we may deduct the single-pickup value of services already delivered. Single pickups booked for a specific collection slot are services with a fixed time of performance; once a driver has been dispatched at your request, the section 44 cooling-off no longer applies to that pickup — the cancellation terms in section 4 apply instead.

8. Your obligations — safe handover

• Present waste in sealed, approved containers (we can supply approved containers if you need them). Do not overfill sharps containers past their fill line.
• Declare the waste type honestly when booking. Never place excluded materials (see the waste acceptance policy) in a container for collection.
• Make the collection point safely accessible at the scheduled window, and keep containers away from children and animals until handover.
• Repeated unsafe presentation or misdeclaration may lead to account suspension; deliberate concealment of excluded material is a material breach and may be reported where the law requires it.

9. Chain of custody, records and certificates

• Every collection is weighed and recorded at handover; the quantities recorded at collection, which you can see in the app, are the quantities that govern.
• Our custody records are tamper-evident and retained for at least five years as required by environmental law.
• Your certificate of safe disposal is issued after destruction at a licensed facility and kept for you in the app. Certificates confirm destruction of the waste we recorded at collection.

10. The apps and this website

We grant you a personal, non-transferable licence to use the Asepta apps for their intended purpose. The apps, this website, our name and our marks remain ours. Don’t attempt to break, probe or overload the service, misrepresent your identity, or use the service for anything unlawful. We aim for high availability but the apps may occasionally be unavailable; scheduled collections are honoured regardless.

11. Liability

• We provide the service with reasonable skill and care, and we carry the legal duties of a waste transporter from the moment we accept your waste at handover.
• To the extent permitted by law, we are not liable for indirect or consequential loss, and our aggregate liability for any incident is limited to the greater of the fees you paid us in the preceding 12 months or R10 000.
• Nothing in these terms excludes or limits liability for gross negligence or wilful misconduct, or any liability that cannot lawfully be excluded. Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008 — your statutory rights are unaffected.
• You remain responsible for waste until we accept it at handover, and for the accuracy of your declarations.

12. Suspension and ending the agreement

You may close your account at any time (see deleting your account). We may suspend or end service for material breach — unsafe waste presentation, non-payment, or unlawful use — after giving you notice and a reasonable chance to put it right, except where safety requires immediate suspension. Records we must keep by law survive account closure, without your personal identifiers.

13. Complaints and disputes

Tell us first: admin@asepta.co.za— we respond within one business day. If we can’t resolve a consumer dispute, you may approach the Consumer Goods and Services Ombud or the National Consumer Commission. Privacy complaints may also go to the Information Regulator — see our privacy policy. Disputes are governed by South African law, and the South African courts have jurisdiction.

14. General

• Changes: we may update these terms; material changes will be announced in the app at least 14 days before they take effect. The current version always lives at this address.
• Severability: if any clause is unenforceable, the rest stand.
• No waiver:not enforcing a clause today doesn’t waive it tomorrow.
• Assignment: you may not transfer your account without our consent; we may assign to a successor of the business on notice to you.
• Entire agreement: these terms, the privacy policy, the waste acceptance policy and the cancellations & refunds policy are the whole agreement between us.